Refund policy
Effective Date: 8 September 2026
At TrandChoice, we want our customers to have a positive shopping experience. If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.
## 1. Return Window
Eligible return requests must generally be submitted within 7 days from the date of delivery.
Some products may have different return conditions. If a product-specific return policy is mentioned on its product page, that policy will apply to that product.
## 2. Eligible Return Reasons
Returns may be accepted in cases such as:
• Product received damaged
• Product received defective
• Wrong product received
• Missing product or component
• Product substantially different from the description
Normal variations in colour, texture, finish or appearance that can occur because of manufacturing processes, lighting or screen settings may not qualify as defects.
## 3. Unboxing Video
For damaged, defective or incorrect products, customers are strongly requested to record a clear unboxing video from the beginning of opening the package.
The video should clearly show:
• The sealed outer package
• Shipping label
• Opening of the package
• Product and accessories
• The issue or damage
An unboxing video may be required to help us verify transit damage or incorrect-product claims.
## 4. Return Conditions
Where a return is approved:
• The product should be unused, where applicable.
• The original packaging should be retained.
• All accessories, parts, manuals, tags and promotional items should be returned where applicable.
• Products damaged through misuse, improper installation or normal wear and tear may not qualify for return.
##5. How to Request a Return
Please contact us at:
Email: [support@trandchoice.com]
Phone/WhatsApp: [7069797584]
Please provide:
• Order ID
• Customer name
• Registered mobile number
• Reason for return
• Photos/videos of the product
• Shipping label/package photos, where applicable
Our team will review the request and provide further instructions.
## 6. Return Shipping
If the return is approved because of a wrong, damaged or defective product, TrandChoice may arrange or reimburse return shipping depending on the circumstances.
If a return is approved for another eligible reason, applicable return shipping charges may be deducted from the refund.
## 7. Refunds
Once an approved returned product is received and inspected, we will process the refund where applicable.
Approved refunds are generally initiated within 3–5 business days after completion of the return verification process.
The actual time for the amount to appear in your account depends on your bank, card issuer, payment gateway or other payment provider.
For COD orders, refunds may require valid bank account or UPI details.
## 8. Non-Returnable Products
Unless required by applicable law, certain products may not be eligible for return, including:
• Products clearly marked as non-returnable
• Used products
• Products damaged due to misuse
• Products missing essential parts or accessories
• Products damaged after delivery by the customer
• Customised or personalised products
• Hygiene-sensitive products where return is restricted
• Clearance/final-sale products where specifically stated
## 9. Order Cancellation
Cancellation requests should be submitted as soon as possible.
If an order has not been processed or dispatched, we may be able to cancel it.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
## 10. Refund Exclusions
Refunds may not be provided where:
• The product does not meet the return conditions.
• The customer caused the damage.
• The product has been used improperly.
• The return request is submitted outside the applicable return period.
• Required information or evidence is not provided.
• The product is specifically identified as non-returnable.
Nothing in this policy is intended to limit any rights available to consumers under applicable law.
## 11. Contact Us
For shipping, return or refund assistance:
Website: Trandchoice.com
Email: [support@trandchoice.com]
Phone/WhatsApp: [7069797584]
Business Address: [SURAT, GUJARAT]
We aim to resolve genuine customer concerns fairly and promptly.