FAQs

## 1. What is TrandChoice?
TrandChoice is an online shopping brand offering useful and value-focused products across categories such as home, kitchen, bathroom, lifestyle and automotive accessories.

## 2. How can I place an order?
Select your desired product, add it to your cart, enter your shipping details and complete the checkout process using the available payment method.

## 3. Is Cash on Delivery available?
Yes, Cash on Delivery may be available for selected products and eligible PIN codes.
COD availability is shown during checkout and may vary depending on your location.

## 4. How long does delivery take?
Most orders are delivered within approximately *4–8 business days after dispatch*.
Delivery time may vary depending on your location, PIN code and courier service.

## 5. How quickly will my order be dispatched?
Most orders are processed and dispatched within approximately *1–2 business days* after successful order confirmation.
During sales, holidays and high-order-volume periods, dispatch may take longer.

## 6. How can I track my order?
Once your order has been dispatched, tracking information will be shared through your registered mobile number, email or other available communication method.

## 7. Can I cancel my order?
If your order has not yet been processed or dispatched, you may contact us as soon as possible to request cancellation.
Once an order has been dispatched, cancellation may not be possible.

## 8. What should I do if I receive a damaged product?
Please contact us as soon as possible after delivery.
Send us:
•⁠ ⁠Order ID
•⁠ ⁠Photos of the package
•⁠ ⁠Photos of the damaged product
•⁠ ⁠A clear unboxing video, if available
Our team will review the case and guide you through the next steps.

## 9. What if I receive the wrong product?
Contact customer support with your Order ID and clear photographs/video of the product and package.
If the wrong product was shipped by us, we will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

## 10. What is your return period?
Eligible products can generally be requested for return within 7 days of delivery.
Some products may have different return conditions, which will be mentioned on the relevant product page.

## 11. Do I need an unboxing video?
For damaged, defective or incorrect products, an unboxing video is strongly recommended and may be required to verify the issue.
The video should ideally begin before the package is opened and clearly show the shipping label, package and product.

## 12. When will I receive my refund?
After an approved return is received and inspected, eligible refunds are generally initiated within *3–5 business days*.
The time taken for the amount to appear in your account depends on your bank or payment provider.

## 13. How are COD refunds processed?
For approved COD refunds, we may request your bank account or UPI details so that the refund can be processed.
We will never ask for your ATM PIN, CVV or banking password.

## 14. Can I exchange a product?
Exchange or replacement depends on the product and reason for the request.
If you receive a damaged, defective or incorrect product, please contact our support team.

## 15. What happens if my order cannot be delivered?
If the courier cannot deliver the order because of an incorrect address, unavailable recipient or repeated failed delivery attempts, the shipment may be returned to us.
Please contact us if you need assistance with a returned shipment.

## 16. Do you deliver across India?
We aim to deliver to serviceable PIN codes across India.
Some remote or restricted locations may not be serviceable by our logistics partners.

## 17. Are shipping charges applicable?
Shipping charges, if any, will be displayed during checkout.
From time to time, TrandChoice may offer free-shipping promotions.

## 18. Is my payment information secure?
Payments may be processed through secure third-party payment gateways.
TrandChoice does not normally store complete card numbers, CVV numbers or banking passwords on its own systems.

## 19. Do you store my personal information?
We collect and use personal information required to process orders, provide customer support, improve our services and comply with applicable legal requirements.
Please read our *Privacy Policy* for complete information.

## 20. How can I contact TrandChoice?
For order-related questions, returns, refunds or general support:
Email: [support@trandchoice.com]
Phone/WhatsApp: [7069797584]
Website: Trandchoice.com

## 21. Where can I read your policies?
You can find our:
•⁠ ⁠Shipping Policy
•⁠ ⁠Return & Refund Policy
•⁠ ⁠Privacy Policy
•⁠ ⁠Terms of Service
through the policy/footer section of Trandchoice.com.

## 22. What if I have a complaint?
Please contact our customer-support or grievance-redressal team using the contact details provided on our website.
Email: [support@trandchoice.com]
Phone: [7069797584]

We will review and address genuine complaints according to applicable laws and our internal procedures.